Buried By Unreasonable Adjusters & Their Paperwork?
Problem: Contractors relying on someone that used to be an adjuster.
Most adjusters are trained by the carriers and think they know inside information.
If you know claims than you know many, if not most adjusters are poorly trained.
Most Public Adjusters are wanna bees.
The best PAs are sought after and busy and focused on larger complex claims because that's where the money is.
If your estimate writing is a PA and they tell you, that's a waste of time, or we can't get that, it's because it's beyond there skill level.
The truth is the best are not available for smaller claims, under $100k and maybe not available for claims less than $150k and more.
What you need is a system designed for your situation to cut the wasted BS and get results.
Our system always gets more!
Problem: Estimate Inconsistency
Most Xactimate users don't do it right. Many contractors and public adjusters are afraid to do it right because they don't want to upset the adjuster.
There is a system that works and it's not that.
This is not about purposely pissing off adjusters or being bull headed.
The system was carefully crafted to be consistent and to win. It always gets more and never compromises the insured or your business.
There are appraisers and umpires and adjusters too that refuse to be fair to some contractors because the contractors inconsistency makes they appear to be untrustworthy.
Our system always gets more!
Problem: Your teams sells and manages well but the constant problem is writing consistent estimates, that are accurate, that result in the most fair outcomes.
So you resort to training sales people and admins to write estimates.
This is rarely as efficient and profitable as sourcing the estimates.
So you someone with Xactimate experience to write estimates. Back to square one. Just because someone taught them the Xactimate basics or even if they have level 3 training, doesn't mean they will get the results.
So you source the estimate writing out to a mill, which is much more efficient and results may even be better.
Why is it we average three to five times more than the adjuster's initial offer and most contractors and their estimate gurus average 30% to 50% more and think that's awesome?
It's not your fault. You are great contractors. What you need is someone GREAT at winning the claim. Winning the claim is a fair settlement. A fair settlement is enough to do the job right and still make your money and your helping the next insured.
Our system always gets more!
Problem: The staggering amount of time communicating with the adjuster.
Many adjusters are just towing the company line. Many don't respond. Some, and it seems more and more drag out your claim because it leads to fractures between insured and contractor. In fact some adjusters actively attempt to drive a wedge between the insured and the contractor sowing mistrust.
Option: Our systems solves this problem and you can chose witch option fits you best. You implement our system, or we run the system on your behalf, an extension of your company.
Our system always gets more!
Problem: The insured needs more handholding than is reasonable for your team.
Your team is dealing with adjusters trying to persuade the insured your company is wrong or worse dishonest. The insured wants to be left alone and wants you to handle everything until one day they wake up and think you haven't been communicating enough and they are now angry and feel you are doing your job. The claim stalls because the adjuster hasn't responded then when they do they ask for more info, info they already have sent. This list is endless.
Option: Our systems solves this problem and you can chose witch option fits you best. You implement our system, or we run the system on your behalf, an extension of your company.
Our system always gets more!
We can help!
A cost-effective solution for contractors who want cost affective fair settlements.
Step off the treadmill and the expert take over.
Tired of adjuster tactics attempting to constantly stifle the claim in an attempt to frustrate your efforts, cost you time and money, & force your and the insured to accept their unfair estimate amount.
Tired of adjusters lowballing estimates then creating walls and barrios between you and a fair outcome.
Tired or the treadmill?
How much time do you, your staff, and your sales people spend trying to satisfy adjusters only to get less than you deserve?
We are insurance insiders. Our system is different than anything you have ever seen. We know how insurance is supposed to work. We know where the common failures are and how to overcome the delays and denials and the lowball insurance estimates. We know what works.
The adjuster believes that contractors and insureds don't understand how the policy works. The claims department for the carrier, their supervisors, managers, and adjusters are all convinced that the misinformation they propagate has contractors and insureds running in circles, chasing their tails, wasting their time and baffled when it comes to getting fair settlements.
Restoror.com is an insurance claim handling expert providing administration, management, communications and necessary products, documents, and proof to obtain fair settlements. Our services can be purchased piecemeal or as a system. Either way, our products/services are unparalleled.
Restoror.com becomes an invisible insurance expert. Eliminating all of the wasted time you, your staff, your sales people spend to try to appease adjusters, alleviating huge chunks of hours from your daily workload so your sales team can focus on sales and completing projects.
Rather than your team being burdened with insurance related time killing duties, we become an extension of your company, a part of your team, and our expertise reduces your team's load, increases your teams efficiency and production, while minimizing your staff's non productive or less productive time. Alleviating the chaos and maximizing the your sales, job completions, and profits.
Most contractors get 20% to 30% more than the adjuster's initial estimate, on average. Most contractors believe getting 30% to 50% more than the initial insurance estimate is great.
Our system produces much greater results.
3 to 5 times more than the initial insurance estimate for our A Rated contractors and 50% to 100% more for our C Rated contractors.
Either way, we are sure we will get more for you than you have been getting and at a cost that makes sense.
When you shed what we do best your efficiency skyrockets.
Expetise vs value Comparison:
In-house: If a claims coordinator earns $50k/year (≈$25/hr fully loaded) and processes 200 claims annually, that’s ~$250 per claim in staff cost. Plus software and office expenses (Xactimate more than $2,000 alone) and the cost of the computer hardware and keeping data safe. Let’s not forget sick days and training, and turnover, and re-training, and not having the expert but someone that is ok. Cost $300 to $600 hard costs though the cost of getting lower settlements like $40,000 not the $50,000 is more likely.
Public Adjuster: ~10% of claim. Collecting $40,000 to $50,000, fee ≈ $3,000 to $5,000. Unless the PA accepts 20% of the Supplemented amount (based on the amount collected above the initial adjuster’s estimate), $10,000 to $20,000 = $2,000 to $4,000. Cost range $2k to $5k, if you can find a good PA, most are average and not much better than an estimate writer.
Estimate/Supplement Writer: Flat $150–$300 per roof or supplement. Adjuster’s initial estimate $30,000 with $40,000 collected Our research indicates that the average "Supplement Recovery” is about $7,500 to $15,000 other research indicated that percentage increased was 20% to 30% with some as high as 50%.Breakdown At 1.5–3% of recovery using $7500 to 15,000 recovery therefore the $30,000 initial adjuster estimate became 37,500 to $45,000. 7.5k at 1.5% = $112.5 + $150 - $300 = $262.50 to $412.507.5 at 3% = $225 + $150 - $300 = $375 to $525.15k at 1.5% = $250 + $150 - $300 = $375 to $525.15k at 3% = $450 + $150 - $300 = $600 to $750.
Restoror.com
Our recovery averages 3 to 5 times for A rated Contractors (In this example $90,000 to $150,000 and 50% to 100% for our C rated contractors in this example $45,000 to $60,000.
Our fees are value based and depends on the services we are engaged to provide.
Restoror.com is an invisible extension of the restoration business
Substantiated Cost Estimates.
Many contractors' estimates can easily be proven to be inadequate and more importantly, inaccurate.
The number 1 reason contractors do not get fair settlements is because they do not prove their estimate is reasonable.
Restoror.com estimates are Substantiated and they are proven to be 100% reasonable.
1) we can provide a report based on the information we receive,
2) we can investigate and provide an expert cost estimate and comparted it to the carrier's position. report
Estimate/Cost Comparisons.
Disputes cannot be resolved until the differences are clearly identified and the position proven to be reasonable.
Restoror.com provides both brief comparisons clearly demonstrating differences as well as detailed substantiated comparisons where each position difference is substantiated and proven reasonable.
1) we can provide a comparison based on the information we receive,
2) we can investigate and provide an expert cost estimate and comparted it to the carrier's position. substantiate differences, and obtain approvals.
Pre-Appraisal Review & Position Substantiation.
Insurance appraisals have changed. Not every claim is right for appraisal. Don't waste your money or the insured's money on an appraisal that is a detriment to your settlement success.
If you believe your project is at an impasse then quit wasting your time. Going Back and forth with an adjuster is not helping your position and maybe hurting it.
Appraisals are successful when the position differences are defined and substantiated.
Appraiser's are impartial and must have their own position, but that doesn't mean the insured providing a strong position is not an advantage to the insured and helpful to the appraiser. Providing a solid well documented position means that the appraiser's time is reduced and less timer spent means a smaller invoice.
Expert Coordination, Review & Management.
Sometimes experts are needed. Contractors tend to shy away from experts because of a common misunderstanding.
Most contractors believe that they are the expert and what they estimate is reasonable because they said so and because they use Xactimate.
None of that matters.
Why?
Because experts are impartial, nonbiased. You can't be considered an expert because you have a stake in the outcome.
On the other hand, the use of cost free and low cost experts happens every day though few contractors know how to capitalize on them.
An estimate built on the shoulders of experts, substantiated and proven to be reasonable, is much more likely to prevail.
Competative Estimates.
Have you ever had an insurance company have one of their preferred contractors inspect and write an estimate on behalf of the carrier?
Can it be defeated or are you stuck with their lowball insurance friendly estimate?
You are not stuck. We know how to demonstrate that their estimate is not reasonable.
We also have the ability to provide competitive estimates that demonstrate that your costs are reasonable.
It Works!
Insurance Management, Coordination, & Organization
This is our premier service, with this service all other services are included. This service is a membership service and is the best of it's kind in the country. It is offered to members only.
This service changes your construction companies insurance administration into a fine tuned, efficient, vehicle that consistently wins at an affective cost.
What we do doesn't fit here nor would we want to summarize it here.
We are insiders with true insurance expertise. We have taught adjusters, independent adjusters, and public adjusters. We have been called on to be the insurance companies problem solver.
Our knowledge is not that of an adjuster that got their license in Florida or Texas or both and worked a few years as an IA.
We were trained by the best in the country, and attained a level the average adjuster cannot comprehend. In fact most claim supervisors and managers do not have the information we have.
The truth is we are sought after and so we are selective. We work honest and ethical contractors that are the best at what they do and or aspiring to be the best at what they do.
We Rate our contractors A, B C, & D. We will not work with D. We work with C as they learn to become B and we want every contractor to be A.
The Rating is based on quality of work and whether your business follows manufacturer's instructions and the codes when the settlement is fair enough to afford you to.
Estimate Comparison Report.
Disputes cannot be resolved until the differences are clearly identified and the position proven to be reasonable.
LCA can provide a variety of reports.
Without Site Inspection: We provide a Comparison Report based on the information we receive with no onsite inspection.
With Site Inspection: We investigate and provide an expert level cost estimate, compare our estimate to the carrier's position, then we provide both our estimate and the Comparison Report.
Expert Level Cost Estimate.
Many contractors' estimates can easily be proven to be inadequate and more importantly, inaccurate.
This is the reason must contractors insurance settlements are well below ours.
The number 1 reason contractors do not get fair settlements is because they do not prove their estimate is reasonable.
Our estimates are 100% proven to be reasonable....Period!
Without Site Inspection:
We create an expert level cost estimate proven to be reasonable and well substantiated. The estimate is based on deductions made from the information we receive with no onsite inspection.
With Site Inspection: We investigate onsite, identify damages reasonably associates with the peril in question, we identify materials affected, obtain the manufacturer's instructions for all materials affected, identify relevant building codes, determine reasonable quantities of materials, then create an expert level cost estimate proven to be reasonable and well substantiated.
Pre-Appraisal Review or Review & Position Substantiation.
Before you agree to or invoke an insurance appraisal, don't... NOT without making sure the insured's position includes everything it should and nothing it shouldn't.
The days of one paragraph appraisals are no longer always the case. There are appraisal clauses that may make invoking or agreeing to appraisal a mistake, unless you know the traps and weaknesses and can use them to create a memorandum that levels the appraisal process, making it more fair and less onerous.
We would always advise every insured, every contractor, every attorney to thoroughly read the appraisal clause when considering invoking or agreeing to an appraisal. Make sure the insured's position is well prepared prior to invoking or agreeing to appraisal. Because some appraisal clauses are a detriment and a disadvantage to some insureds, and some claims, it is extremely important that the appraisal be vetted first.
Some policies dictate that the insured determine exactly what is being disputed, including naming all components and parts:
Formers/Foremost: The appraisers shall determine the incurred property damage, If any, to each of the component parts of that property for which you have claimed loss, and the actual cash value of the incurred property damage, as of date of the loss. In
determining the actual cash value of the incurred property damage, the appraisers shall only use reasonable costs of materials of like kind and quality unless the policy expressly provides otherwise.
The appraisal shall separately state and itemize the following for each individual component part of the incurred property damage:
i. a description of each component part of the property;
ii. a description of the distinct and demonstrable physical injury to or destruction of each component part, if any, without reference to
what caused the damage;
iii. a description of the reasonably necessary repairs or replacements for each component part of property;
iv. the estimated costs of the reasonably necessary repairs or replacement(s) to each component part of property;
v. the estimated amount of proper depreciation and/or obsolescence to each component part of property; and
vi. the actual cash value of the incurred property damage.
Evidence of the reasonableness of the costs, and evidence that the materials are of like kind and quality, if the policy loss settlement requires like kind and quality settlement, shall also be included with the appraisal.
Don't assume your appraiser is ready for these policies and the appraisal processes they mandate.
If the appraiser believes they can treat every appraisal the same, they are living in the past. We have WITNESSED appraisers representing insureds behave as though they don't have to adhere to these appraisal clauses.
The appraisal clause above can be ignored and could result in an acceptable appraisal award, though, if the carrier doesn't agree, they will likely be looking into whether the appraisers actually stayed within their authority and adhered to the appraisal clause details.
This is not your daddy's Oldsmobile!
Besides vetting the claim, the insured's position, some clauses may strip the appraiser of making determinations though allow the insured to make those determinations. In these claims it's best to have these determinations proven before appraisal. Some clauses may impede the appraisers from normal appraisal protocols.
In this case, if you make sure the insured's position includes component descriptions, if they are damaged or affected and how, why the method estimated is reasonable for each component, and the costs to each component along with the evidence of reasonableness will not only save the appraiser time that will be billed to the insured, it will help to clarify the insured's position and make it easier for it to be deemed reasonable by the insured's appraiser and help the insured's appraiser present it to the carrier appraiser and if necessary the umpire.
Some carriers have modified their appraisal clause resulting is a much more complicated appraisal process that if not followed exactly can subject the award to a legal battle to Overturn OR Vacate it.
Review Without Site Inspection:
We create a Pre-Appraisal cost Report substantiating the insured's position, differences, proven to be reasonable and well substantiated. The estimate is based on deductions made from the information we receive with no onsite inspection.
Review With Site Inspection: We investigate onsite, identify damages reasonably associates with the peril in question, we identify materials affected, obtain the manufacturer's instructions for all materials affected, identify relevant building codes, determine reasonable quantities of materials, then create an expert level cost estimate proven to be reasonable and well substantiated.
Review & Report Without Site Inspection:
We create a Pre-Appraisal cost Report substantiating the insured's position, differences, proven to be reasonable and well substantiated. The estimate is based on deductions made from the information we receive with no onsite inspection.
Review & Report With Site Inspection:
We investigate onsite, identify damages reasonably associates with the peril in question, we identify materials affected, obtain the manufacturer's instructions for all materials affected, identify relevant building codes, determine reasonable quantities of materials, then create an expert level cost estimate proven to be reasonable and well substantiated.
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